Co-Living NextGen Property Management Pty Ltd
Effective Date: 29 June 2026
Co-Living NextGen Property Management Pty Ltd is committed to protecting personal information and handling it in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and any other applicable privacy laws.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information.
1. Who this policy applies to
This policy applies to landlords, renters, residents, rental applicants, contractors, suppliers, referees, emergency contacts, website users and any other person who provides information to us or whose information is provided to us.
2. Information we collect
We may collect personal information including:
- name, address, phone number and email address;
- date of birth and identification documents;
- employment, income and rental history;
- bank account and payment details;
- emergency contact details;
- tenancy, residency and occupancy information;
- maintenance, inspection and communication records;
- property ownership, insurance, utility and compliance information;
- CCTV or access records where applicable;
- website usage information, cookies and device information.
We may also collect sensitive information where reasonably required, such as health or safety information relevant to accommodation, emergency management or legal compliance.
3. How we collect information
We may collect information directly from you, from forms, applications, inspections, emails, phone calls, our website, property management systems, rental platforms and other communications.
We may also collect information from third parties, including landlords, renters, employers, referees, government agencies, local councils, utility providers, insurers, contractors, rental databases, identity verification services and accommodation partners.
4. Why we collect information
We collect, use and disclose personal information to:
- provide property management services;
- assess rental or residency applications;
- manage tenancies, rooming houses and occupancy arrangements;
- communicate with landlords, renters, residents and third parties;
- collect rent, bond and other payments;
- manage maintenance, cleaning, gardens, repairs and compliance;
- arrange inspections and safety checks;
- manage keys, access systems and security;
- comply with legal and regulatory obligations;
- protect the safety of occupants, visitors and contractors;
- manage complaints, disputes, insurance claims and legal matters;
- improve our services and business operations.
If required information is not provided, we may be unable to provide services, process an application, manage a property or enter into an agreement.
5. Disclosure of information
We may disclose personal information to:
- landlords and property owners;
- renters, residents or applicants where appropriate;
- contractors, tradespeople and service providers;
- cleaning, gardening, maintenance and compliance providers;
- utility companies and internet providers;
- local councils and government authorities;
- the Residential Tenancies Bond Authority;
- insurers, accountants, auditors and legal advisers;
- software, cloud storage and payment providers;
- debt recovery agencies;
- courts, tribunals and regulators;
- any other party where required or authorised by law.
We do not sell personal information to third parties.
6. Overseas disclosure
Some software, cloud storage or technology providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure personal information is handled consistently with Australian privacy requirements.
7. Website, cookies and analytics
Our website may use cookies and analytics tools to improve functionality, understand visitor activity and improve user experience.
You can disable cookies through your browser settings, although some website functions may not operate properly.
8. Direct marketing
We may send information about our services where permitted by law. You may opt out of marketing communications at any time.
9. Security and storage
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
Information may be stored electronically or in hard copy. Access is limited to authorised personnel and service providers who require access for legitimate business purposes.
10. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
We may require proof of identity before providing access or making corrections.
11. Complaints
If you believe your privacy has been breached, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
12. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be available on our website.
13. Contact
General Manager
Co-Living NextGen Property Management Pty Ltd
Email: dillon@colivingnextgen.com.au
Phone: 0416 147 620
Website: www.colivingnextgen.com.au
